Privacy Policy

• Identity and contact details — name, email address, mobile number, and company name where provided.
• Order and delivery information — delivery address, order contents, order history, and related correspondence.
• Transaction information — amounts, payment method used, payment status, and invoice or receipt records.
• Account information — if you hold an account with us, your login credentials are stored in hashed (irreversible) form, together with basic session records.
• Technical information — limited data such as IP address and browser/device details used to operate and secure the site.

Card payments are processed by third-party payment providers. Your full card number, expiry, and security code are entered with the payment provider and are not collected or stored on our servers. We receive only the result of the transaction (for example, approved or declined) and limited reference details needed for reconciliation, refunds, and accounting.

• To process, fulfil, deliver, and invoice your orders.
• To communicate with you about your order, quotation, delivery, or service request.
• To process returns, refunds, and warranty claims.
• To provide customer support and respond to your inquiries.
• To keep records required by Philippine tax, accounting, and other legal obligations.
• To operate, secure, and improve our website and services, and to prevent fraud or abuse.

We do not sell, rent, or trade your personal information.

We share personal information only as necessary, with:

• Couriers and logistics partners — to deliver your order (name, address, contact number).
• Payment providers and banks — to process payments and refunds.
• Service providers — such as IT and hosting providers who support our systems, under confidentiality obligations.
• Government authorities or regulators — where required by law, regulation, or valid legal process.

We use essential cookies and similar technologies to keep you signed in, remember your shopping cart, and keep the site secure. Disabling essential cookies may prevent parts of the store from working properly.

We keep personal information only as long as necessary for the purposes above — including the duration of any warranty, and the retention periods required by Philippine tax and accounting rules — after which it is securely deleted or anonymized.

We apply reasonable organizational, physical, and technical safeguards to protect personal information, including encrypted (HTTPS) connections, hashed passwords, access controls limiting staff access to what their role requires, and regular backups. No method of transmission or storage is completely secure, but we work to protect your information and to address any incident promptly.

Under the Data Privacy Act of 2012 (RA 10173), you have the right to be informed, and to access, correct, object to the processing of, or request erasure or blocking of your personal information, as well as the right to data portability and to lodge a complaint. To exercise any of these rights, contact us using the details below. You may also file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.

Our online store is intended for customers aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

We may update this policy from time to time. The revised version takes effect once posted on this page, and the "Last updated" date above will reflect the change.